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Got questions? We’ve got answers
Everything you need to know about ordering, customizing, and gifting with Giftcase.
Everything you need to know before you start
New to Giftcase? Here’s a quick overview of what we offer and how ordering works.
1. What makes The Giftcase different from buying directly off Amazon or a local gift shop?
Everything we sell is curated and often personalized in-house – you’re not just picking a generic item, you’re getting something made or customized specifically for the person you’re gifting.
2. Do I need to create an account to place an order?
No, you can check out as a guest. Creating an account just lets you track past orders and reorder faster next time.
3. Can I mix personalized and non-personalized items in one order?
Yes, you can order both in a single cart – just note that personalized items may add a day or two to your overall dispatch time.
4. Do you have a physical store I can visit?
Yes, we have a physical store in Nagpur. You’re welcome to visit us to explore our collection in person. You can also place your order through our website or contact us directly on WhatsApp.
5. I'm not sure what to gift can your team help me decide?
Yes, message us with the occasion, budget, and who it’s for, and our team will suggest a few options that fit.
1. What can actually be personalized - just the name, or more?
Depends on the product. Most items support a name and short message; some (like photo frames or hampers) also support photos or a specific date. Check the product page for exact customization options.
2. Will my personalized gift look exactly like the preview image?
The layout and design stay the same – only your name, text, or photo changes. Colors may vary very slightly due to screen display differences.
3. Can I add a personal message that's not printed on the gift itself, like a gift note?
Yes, most orders include the option to add a free handwritten or printed note card.
4. What happens if I need to change the name or text after placing the order?
Contact us immediately – if production hasn’t started yet, we can update it. Once printing/engraving begins, changes usually aren’t possible.
5. Is personalization available on bulk orders too, or only single gifts?
Yes, personalization is available on bulk orders as well – for example, different names on each item in a set – though it may need extra lead time depending on quantity.
Making every gift one of a kind
From names to notes to little details – here’s how we bring your personal touch to life.
Gifting at scale, without losing the personal touch
Answers for HR teams, founders, and event planners ordering in bulk or with branding needs.
1. What's the process for placing a corporate order - do I just order online like a regular customer?
For bulk or corporate orders, it’s best to contact us directly with your requirement (quantity, budget, branding needs) so we can share a proper quote and timeline rather than going through the standard checkout.
2. Can each gift box have a different employee's name on it?
Yes, we regularly do individually name welcome kits and hampers – just share the list of names/details in the format we provide.
3. Do you provide a sample before we commit to a large order?
For sizeable orders, we can usually share a sample or photo proof before full production begins – ask your account contact when placing the order.
4. What's included when you say "custom branding" - is it just a sticker, or full packaging?
It can range from a simple branded sticker or tag to fully custom printed boxes, depending on your budget and quantity – we’ll walk you through the options.
5. Can we place a recurring order, like quarterly gifts for clients?
Yes, several of our corporate client’s order with us on a recurring basis – we can set up a standing arrangement, so you don’t have to start from scratch each time.
1. Will I know the delivery date before I pay?
Estimated delivery timelines are shown on the product page and at checkout before you complete payment.
2. What happens if I'm not available to receive the delivery?
Our courier partner will typically attempt redelivery or leave instructions to reschedule – you’ll get delivery updates via SMS/email with contact details for the courier.
3. Can I choose a specific delivery date, like for a birthday or anniversary?
Yes, mention your preferred delivery date at checkout or while messaging us, and we’ll do our best to align dispatch accordingly – especially useful for personalized gifts.
4. Do you ship to remote areas or only major cities?
We ship pan India, though delivery timelines for remote or non-metro areas may be slightly longer than for major cities.
5. Is there a shipping charge, or is it free above a certain order value?
Shipping charges (if any) are shown clearly at checkout before payment – this can vary based on order value and location.
Getting your gift where it needs to be, on time
Delivery timelines, tracking, and everything about getting your order to you across India.
Simple, transparent, no surprises
How payments work and what to expect on pricing for bulk or custom orders.
1. Is it safe to pay online on your website?
Yes, all payments are processed through secure, standard payment gateways — we don’t store your card or banking details.
2. Can I pay partially in advance and the rest on delivery for bulk orders?
For large corporate/bulk orders, we can discuss a partial advance and balance-on-delivery arrangement – this isn’t available for standard online orders.
3. Why does the price vary so much between similar-looking hampers?
Pricing depends on the specific items included, packaging quality, and level of personalization – even visually similar hampers can differ in contents or craftsmanship.
4. Do you provide GST invoices for corporate purchases?
Yes, GST invoices are available for corporate and bulk orders – let us know your company details when placing the order.
5. Are there any hidden charges added after I place the order?
No, the price you see at checkout (including any shipping charges) is final – there are no surprise charges added later.
1. Can I cancel my order after placing it?
Cancellation is possible if production/dispatch hasn’t started yet – contact us as soon as possible, ideally within a few hours of ordering.
2. My personalized gift arrived with a spelling error that I submitted correctly - what now?
If the error is on our end (not what you submitted), send us photos immediately and we’ll arrange a replacement or refund as per our policy.
3. How long do refunds take once approved?
Refunds are typically processed within a few business days after approval, though it may take a few extra days to reflect depending on your bank.
4. What's the fastest way to reach someone if there's an issue with my order?
WhatsApp is usually the fastest way to reach our team directly – you can also call or email us, with details on our Contact page.
5. Do you offer exchanges if I ordered the wrong size or variant of a non-personalized item?
Yes, exchanges are possible for eligible non-personalized items as per our return policy – reach out within the specified window from delivery.
We’re here if something’s not right
What to do if your order needs a fix, and how to reach our team directly.
